Privacy Policy

stay-frame LLC · Last Updated: March 30, 2026· Effective: March 30, 2026

This Privacy Policy describes how Stay-Frame ("we," "us," or "our") collects, uses, and shares information when you use our app and related services ("Services"). By using the Services, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide
- Name and email address
- Account login credentials
- Home-related information (e.g., systems, appliances, maintenance activity)
- Any information you submit through support or contact forms

Automatically Collected Information
- Device type, browser type, and operating system
- IP address and general location (non-precise). We do not collect precise GPS or device location without your explicit permission.
- Usage data (e.g., features used, interactions within the app)

Information from Service Providers
- We may receive limited information from third-party providers that support our Services, such as hosting, analytics, and email delivery platforms.

2. How We Use Your Information

We use your information to:

Provide and operate the Services
Personalize your experience (e.g., maintenance reminders, system tracking)
Communicate with you, including transactional emails and updates
Improve our Services, features, and performance
Respond to support requests and inquiries

We do not sell your personal information.

3. Communications & Preferences

We may send:

Required service communications (e.g., account notifications)
Optional product updates and reminders

You can manage your preferences by:

Using unsubscribe links in emails
Adjusting notification and communication settings within your account

4. How We Share Information

We only share your information in limited circumstances as required to provide our solution:

With service providers that help operate our platform (e.g., hosting providers)
To comply with legal obligations or respond to lawful requests
To protect the rights, safety, and security of Stay-Frame and its users

We do not sell or rent your personal data to third parties, and we do not share your personal information for cross-context behavioral advertising.

5. Data Storage & Security

Your information is stored and processed in the United States. We use reasonable administrative, technical, and organizational safeguards to protect your information. While we take security seriously, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information:

For as long as your account is active
As necessary to provide the Services
As required for legal, accounting, or operational purposes

You may request deletion of your account and associated data at any time. We will respond to verified deletion requests within 45 days. In some cases we may extend this period by up to an additional 45 days and will notify you if so.

7. Your Rights (California & U.S. Users)

Depending on your location, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information we hold about you
Request deletion of your information
Opt out of certain communications
Limit the use of sensitive personal information (where applicable)

We do not discriminate against users who exercise their privacy rights.

To make a request, contact us at: hello@stay-frame.com

8. Children’s Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide at least 30 days’ notice before changes take effect where required by law, and will notify you through the Services or by email.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Stay-Frame

Email: hello@stay-frame.com